This article outlines how to use your web browser's console to provide more information to Astrato Support to quickly troubleshoot errors. If the error has cleared away, you can try reloading the page, as the error may generate again when the page loads.
On this page
Solving "This item is unavailable at the moment"
The error below occurs when access is not availabl to a workbook or the underlying data. To resolve this issue
✅ To resolve this issue, check access to the data view and to the data connection.
To update access to the data view, open the data view editor and click on the groups icon on the bottom left as shown below.
To update access to the data connection, select a connection and click on the members icon on the as shown below.
Solving "Oops" errors on charts and "Unauthorizied access" errors
What do these errors mean?
Astrato sends an error alert to users when it receives an unexpected response from your cloud data warehouse (Oops error), or if there is an issue with permissions in relation to your data or SSO (Unauthorizied access).
ℹ️ Because Astrato receives these errors from a third-party, the error is typically solved upstream in the clud data warehouse or with your identity provider.
Looking at the full error in the network tab in dev tools can provide more detail to your administrators about the issue, usually it is an error that can be resolved by your administrators.
💡 If you are not able to self-resolve the error please follow the steps outlines belore and provide a screenshot (and full text of error) to Astrato support.
Google Chrome
This error is usually caused by a failed query/error returned from your database. If no errors are found in the browser console [F12/Dev tools], click on the network tab and provide a screenshot to Astrato support as shown below.Please see instructions below
On the window where you're experiencing the error, open the console by:
Navigating to: View > Developer > JavaScript Console or More Tools > JavaScript Console or using the keyboard shortcuts: Ctrl + Shift + J.
The console displays the error type, the location of the error, and the line number.
Mozilla Firefox
On the window where you're experiencing the error, open the console by:
Navigating to: Web Developer > Browser Console, or from the menu on Mac, click Tools > Browser Tools > Web Developer Tools.
The developer console displays. Click the tab > Console.
The console displays the error type, the location of the error, and the line number.
Supported Browsers
Here's a summary of the browser support available for Astrato. To make sure you have the best experience possible when using the site, we advise using one of our officially supported browsers (Chrome or Firefox).
Google Chrome: Latest version.
Mozilla Firefox: Latest version.
Microsoft Edge: Latest version expected to work, but not officially supported.
Opera: Latest version expected to work but not officially supported.
Internet Explorer: Not supported.
Safari: Not supported.
Data connection issues
Google Sheets
If you get an error about connecting to Google Sheets (Figure 1), please check the sheet name or URL/ID, and try to connect again.
Figure 1: Google Sheets Connect Error
Snowflake
If you click Connect and get an error about connecting to the database default Role, please check the database settings, and select another Role from the dropdown.