This article outlines how to use your web browser's console to provide more information to Astrato Support to quickly troubleshoot errors. If the error has cleared away, you can try reloading the page, as the error may generate again when the page loads.
Quick links:
Solving "This item is unavailable at the moment"
The error below occurs when access is not availabl to a workbook or the underlying data. To resolve this issue
✅ To resolve this issue, check access to the data view and to the data connection.
To update access to the data view, open the data view editor and click on the groups icon on the bottom left as shown below.
To update access to the data connection, select a connection and click on the members icon on the as shown below.
Solving "Oops" errors on charts
Google Chrome
This error is usually caused by a failed query/error returned from your database. If no errors are found in the browser console [F12/Dev tools], click on the network tab and provide a screenshot to Astrato support as shown below.Please see instructions below
ℹ️ If no errors are found in the console, click on the network tab and provide a screenshot to Astrato support as shown below.
On the window where you're experiencing the error, open the console by:
Navigating to: View > Developer > JavaScript Console or More Tools > JavaScript Console or using the keyboard shortcuts: Ctrl + Shift + J.
The console displays the error type, the location of the error, and the line number.
Mozilla Firefox
On the window where you're experiencing the error, open the console by:
Navigating to: Web Developer > Browser Console, or from the menu on Mac, click Tools > Browser Tools > Web Developer Tools.
The developer console displays. Click the tab > Console.
The console displays the error type, the location of the error, and the line number.
