Introduction
The Astrato troubleshooting guide contains information on any known issues or limitations which can cause errors, and the steps you need to take to resolve them.
Browser Support
Here's a summary of the browser support available for Astrato. To make sure you have the best experience possible when using the site, we advise using one of our officially supported browsers (Chrome or Firefox).
Google Chrome: Latest version.
Mozilla Firefox: Latest version.
Microsoft Edge: Latest version expected to work, but not officially supported.
Opera: Latest version expected to work but not officially supported.
Internet Explorer: Not supported.
Safari: Not supported.
Google Sheets
If you get an error about connecting to Google Sheets (Figure 1), please check the sheet name or URL/ID, and try to connect again.
Figure 1: Google Sheets Connect Error
Snowflake
If you click Connect and get an error about connecting to the database default Role, please check the database settings, and select another Role from the dropdown.
Low recaptcha score when signing in
Google's automatic recaptcha is based on the browser's footprint to recognize whether you're a bot or a real user - so usually works if you use the browser in that profile for a few minutes somewhere else so that it "recognizes" you're human.
Enable copy and paste for astrato.io
Chrome has recently introduced clipboard restrictions where the clipboard (copy & paste) needs to be enabled on sites. Click on the icon left of the url bar to show the site permissions menu. Enable the Clipboard to allow for copy and paste when using Astrato.