This article outlines how to use your web browser's console to provide more information to Astrato Support to quickly troubleshoot errors. If the error has cleared away, you can try reloading the page, as the error may generate again when the page loads.
On this page
Solving "Oops" errors on charts and "Unauthorizied access" errors
What do these errors mean?
Astrato sends an error alert to users when it receives an unexpected response from your cloud data warehouse (Oops error), or if there is an issue with permissions in relation to your data or SSO (Unauthorizied access).
ℹ️ Because Astrato receives these errors from a third-party, the error is typically solved upstream in the clud data warehouse or with your identity provider.
Looking at the full error in the network tab in dev tools can provide more detail to your administrators about the issue, usually it is an error that can be resolved by your administrators.
💡 If you are not able to self-resolve the error please provide a screenshot (and full text of error shown in the Developer Tools Network tab) to Astrato support.
Google Chrome
This error is usually caused by a failed query/error returned from your database. If no errors are found in the browser console [F12/Dev tools], click on the network tab and provide a screenshot to Astrato support as shown below.Please see instructions below
Solving "This item is unavailable at the moment"
The error below occurs when access is not availabl to a workbook or the underlying data. To resolve this issue
✅ To resolve this issue, check access to the data view and to the data connection.
To update access to the data view, open the data view editor and click on the groups icon on the bottom left as shown below.
To update access to the data connection, select a connection and click on the members icon on the as shown below.
Supported Browsers
Here's a summary of the browser support available for Astrato. To make sure you have the best experience possible when using the site, we advise using one of our officially supported browsers (Chrome or Firefox).
Google Chrome: Latest version.
Mozilla Firefox: Latest version.
Microsoft Edge: Latest version expected to work, but not officially supported.
Opera: Latest version expected to work but not officially supported.
Internet Explorer: Not supported.
Safari: Not supported.
Data connection issues
Google Sheets
If you get an error about connecting to Google Sheets (Figure 1), please check the sheet name or URL/ID, and try to connect again.
Figure 1: Google Sheets Connect Error
Snowflake
If you click Connect and get an error about connecting to the database default Role, please check the database settings, and select another Role from the dropdown.
Frequently Asked Questions
Common product questions in Astrato
Sorting by a measure
In the properties panel for a chart/table, go to the sorting section
Click on the
+sign to sort by measure
% Show percentage share in charts
There are just two steps to show percentage share in charts
Add a measure
Ensure you divide by the total (see checked box)
Add measure to the chart, set the number format to percentage
Actions not working as designed / "Object not found" when using actions
In some cases, the timing of actions may be dependent on the state of an object. This applies to action event triggers, such as Before workbook opens.
Before a workbook is open, objects are not loaded, this means they are not recognised. To run actions on objects, we recommend either:
Using an alternative block e.g.
enter sheetAdding a
waitblock immediately following theBefore workbook opensof 2-5 seconds, to allow objects to load. The more objects you have, the longer the delay may need to be.
ℹ️ Object load times can also be affected by objects containing large images/media, or an extremely slow network connection.
Browser Support
Here's a summary of the browser support available for Astrato. To make sure you have the best experience possible when using the site, we advise using one of our officially supported browsers (Chrome or Firefox).
Google Chrome: Latest version.
Mozilla Firefox: Latest version.
Microsoft Edge: Latest version expected to work, but not officially supported.
Opera: Latest version expected to work but not officially supported.
Internet Explorer: Not supported.
Safari: Not supported.
Low recaptcha score when signing in
Google's automatic recaptcha is based on the browser's footprint to recognize whether you're a bot or a real user - so usually works if you use the browser in that profile for a few minutes somewhere else so that it "recognizes" you're human.
Enable copy and paste for astrato.io
Chrome has recently introduced clipboard restrictions where the clipboard (copy & paste) needs to be enabled on sites. Click on the icon left of the url bar to show the site permissions menu. Enable the Clipboard to allow for copy and paste when using Astrato.