Introduction

This article gives an overview of how Astrato Support will work with you to help you with any questions.

Support Contact | Follow Up

Support Contact

You can contact Astrato Support by clicking the chat icon (bottom right), which opens the chat window (Figure 1). You'll have the option to send support a message, or search through the Astrato Help Center articles to find an answer there.

Figure 1: Support Contact

If you choose to send us a message, you will be asked to choose a query Type, and may have to confirm other information (e.g. Category and the People impacted) before you enter the message in the text box. You can also send image files or even emojis with your message.

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Follow Up

After you send us your question, it'll be assigned to a member of our Support team who'll respond to you as quickly as possible. If you’re logged out of Astrato, you will still receive a reply at the email address you have provided.

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